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Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note: Used parts and parts damaged due to improper installation are not eligible for return or refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@xinlinautoparts.com.

Please note that for returns, the customer must send the goods themselves to the following address: [Room 101, No. 8, Xigualingqian Street, Changyaoling, Zhongluotan Town, Baiyun District, Guangzhou City, Guangdong Province, China], and bear all resulting duties and shipping charges.

Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@xinlinautoparts.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not accept exchanges.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@xinlinautoparts.com.