Below FAQ are some common concerns of our clients before purchasing the parts.
If you have other questions, please just send it to info@xinlinautoparts.com.
- All
- Pre Sale Questions
- After Sale QuestionS
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Pre Sale Questions
You can contact us via whatsapp or Contact Us.*You can find the Contact Us icon in the bottom left corner.
Orders are usually delivered in around 8 to 10 business days.Some orders may take more than 10 days, depending on the delivery address, the delivery time will vary.All shipments will be arranged with the customer through the carrier and require a valid daytime phone number.
If you find that the goods are damaged or missing when signing for them, please indicate "the goods are damaged or some parts are missing" on the receipt form, and provide us with photos of the outer packaging of the goods and all parts.We will file a claim with the freight company, and the payment will be returned to you if the claim is approved.Please contact us via WhatsApp and mail.click here.(we will contact the warehouse so please allow extra time to respond
Used parts and parts damaged due to improper installation will not be accepted for return or refund.
If replacement is required,all replacement parts must be repurchased.We will not send replacements for free.
Please refer to the return policy.
We do not charge sales tax.However, the customs duties payable when the goods pass through customs will be borne by the buyer.
Tracking numbers are typically provided within 2 to 3 business days after your order ships.(For some orders, it may take more than 3 days) All tracking numbers will be emailed to the email address you provide at the point of sale.
After Sale QuestionS
All engines come with a 1-year warranty (no mileage limit).Please refer to the warranty policy for details.
Most refunds are processed within 7 days of the warehouse receiving the returned items.
For credit card refunds, it may take 2 to 5 business days for the amount to appear on your statement after we have processed the refund.
All refunds will be issued via your original payment method (e.g., if you paid using PayPal, the refund will be returned to your PayPal account).
You will receive an email notification on the day the refund is processed.
Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason.Your total refund amount will be listed on your refund e-mail.
All items must be in new resalable condition. We cannot accept items that have been used, installed, or disassembled.